Refunds & Returns Policy
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we regret that we cannot offer you a full refund or exchange.
To be eligible for a return, your Valentine earrings must be unused, in their original condition, and returned in the original packaging.
Non-Returnable Items
Due to the personal and hygienic nature of earrings, the following policy applies:
- Used Earrings: Earrings that have been worn, damaged, or altered cannot be returned or exchanged for health and safety reasons.
- Customized Designs: Valentine earrings with customizations or personalized engravings are non-returnable.
We require a receipt or proof of purchase to process any returns. Please do not send your product back to the manufacturer.
Refunds
Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed, and the credit will automatically be applied to your original payment method within a specific timeframe.
Late or Missing Refunds
If you have not received your refund:
- Recheck your bank account.
- Contact your credit card company, as processing times may vary.
- Contact your bank to check if there are delays in posting refunds.
If you’ve completed these steps and still have not received your refund, please contact us at .
Exchanges
We only replace items if they are defective or damaged upon receipt. If you need to exchange your Valentine earrings for the same product, please email us at and mail the item to: .
Shipping Returns
To return your product, please send it to: .
Please Note:
- Customers are responsible for paying return shipping costs, which are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted.
- For valuable items, we recommend using a trackable shipping service or purchasing shipping insurance.
Need Help?
If you have questions about our Refunds & Returns Policy, please contact us at . We’re here to assist you!